Board Thread:Question and Answer/@comment-117.205.178.208-20140731063820/@comment-24088226-20140731084701

Send a message to nubee and tell them as much of the following as you are able to.

http://nubee.com/2013/03/valkyrie_crusade_support/

(From the Original Device/Data) User ID User Name Level Diamond/Jewel count Alliance name When did you start playing When was the last time you played Have you ever made any purchases? If yes, including any info like itune or google play, transaction number, amount, what day, ect. They might ask you for a screenshot of the transaction page in .png format Have you used any jewels recently and if so on what?

(On New Device/Data) User ID Username Level When did you create this account

Once nubee verifies you are who you say you are, they can manually transfer your old account to your device. I've seen it take them a week to get this resolved, I've seen it take less than 12 hours, it depends on how busy they are and how quickly they can verify your account or not.