Board Thread:Question and Answer/@comment-78.1.144.217-20150304180217/@comment-25151790-20150304195100

If you linked your account to an SNS account as described in the Account Transfer article, you can transfer it back on to your device using the linked SNS.

If you didn't link your account, you'll have to send a ticket to Nubee. Go to Menu > nubee > Support and scroll to the bottom to find the Inquiry Form. Try to include as much information as possible about your account. Your Nubee ID and current number of jewels are particularly important pieces of information for recovering your account.