Board Thread:Question and Answer/@comment-28572546-20160614040614/@comment-28572546-20160618142047

Nicological wrote: Rock1460 wrote: Nicological wrote: I seriously have no idea what this error is. I had a problem with it where it was nearly impossible to play around 5pm-11pm everyday because I kept getting this error. If I had to hypothesize its probably a problem on the ISP's end where it refuses to connect to the game servers.

As for a fix, I have none. It kinda fixed itself on its own since I rarely encounter it now, but when I do, I just refresh the app a few times. Contacting mynet might help if you're desperate.

Also, worth noting that re-installing won't fix this. Thanks for the response. Do you know how I would get in contact with mynet? How long did it take to fix itself with you? Just go to the support tab, from the main menu. After that there will be 3 choices below the screen (connect sns, data transfer, and another support), choose support again and scroll down until you get to the bottom and tap the inquiry form.

After that its all up to you what you write and you have to use a working e-mail because it is where the form will be sent from and where mynet will reply. They generally reply pretty quick so I bet you'll get a response as long as its within their working hours.

Also, for my fix, I'm not sure how long it took. I just used mobile data rather than my usual connection when playing the game for a while  (this is kinda why I said it might be ISP problem because I never encounter this when I use mobile data)  and after I tried switching again to my usual connection, the error doesn't come as often anymore. I wasn't able to get into the game so I wouldn't have been able to contact them that way. But the problem has been resolved now anyway. My alliance leader suggested that I tether my device to my phone's connection and it worked afterwards.