Board Thread:General Discussion/@comment-116.14.222.73-20140209003945/@comment-180.194.237.217-20140214014029

You should contact nubee about this but for now here are some useful debug info that i figured out over the year.

1. If it crashes a lot, try clearing the cache and load the game again. Sometimes android has a cache problem. But if you haven't linked your account to an email or smoething, this will probably erase your game data, so do it only out of confidence and last resort.

2. A lot of times the game likes to crash when you first load the kingdom if you don't have a stable wifi connection (meaning dead spot in the house). Nubee has been correcting these errors over time and it used to be a horrible experience all the time, especially if you accidentally press the power button on your phone.

3. If it says Error 2, it means the ping is too high. In other words, fix  your net because your net is really really slow at responding.

4. If it says Error 7, it means the internet is too slow for the game. Once again, fix the net if this is the case.

A lot of the issues are internet based, so if  you don't have a steady connection or if it's flipping between wifi and mobile then it could be problematic. I hope this helps, but these are the statndard issues I've commented on and I use an S3 so I can't really say much about an HTC phone. Nubee are relatively fast at responding, it took about a week last time I had an issue and they have over 2 million players. Talk to them about the issue if it still persists.