Board Thread:Question and Answer/@comment-1.55.85.50-20140813130923/@comment-24088226-20140813141126

WarningEdit
For an account transfer to work, the account must currently be assigned to a device (even if that device is destroyed, reformatted, or otherwise inaccessible). For example lets say a player has account A on their phone and account B on their tablet. If they transfer account A to their tablet, account B is disconnected from their tablet and no longer associated with any device so even if they attempt to use SNS to transfer account B to another device the transfer will fail, saying Unable find NubeeID that is connected (sic). The only way the player will be able to access account B is to e-mail nubee with their account details, including the ID number of both account B and the ID number of whatever new account exists on their phone.

For a player to successfully transfer account A to their tablet and account B to their phone, they would have to use a 3rd device as an intermediary to transfer account B to before transferring account B to their phone.

My suggestion would be to send a message to nubee and tell them as much of the following as you are able to.

http://nubee.com/2013/03/valkyrie_crusade_support/

(From the Original Device/Data) User ID User Name Level Diamond/Jewel count Alliance name When did you start playing When was the last time you played Have you ever made any purchases? If yes, including any info like itune or google play, transaction number, amount, what day, ect. They might ask you for a screenshot of the transaction page in .png format Have you used any jewels recently and if so on what?

(On New Device/Data) User ID Username Level When did you create this account

Once nubee verifies you are who you say you are, they can manually transfer your old account to your device. I've seen it take them a week to get this resolved, I've seen it take less than 12 hours, it depends on how busy they are and how quickly they can verify your account or not.