Board Thread:Question and Answer/@comment-30214466-20161015162353/@comment-27821865-20161015165740

You need to contact mynet with the details of your account that had got lost as a result of above; the most important thing is the account ID of the lost account however you can put other details such as its name, kingdom level, how many jewels it had and what you've recently bought using jewels.

I've had this happen before and mine was brought back ^^