User blog comment:LyraVC/TY Mynet Support/@comment-118.208.191.123-20160803071702

I wish I could compliment the support team.

I love this game. I've played for two years now and still log in every day. I love all the new challenges and cards. I purchase maybe 600 jewels an event so I can rank in the top 500. Doesn't get me in the top 300, but it's still fun to try.

But today I decided to use some savings to treat myself to a castle upgrade, so for the first time, bought 3200 jewels. I excitedly went to upgrade my castle to see there were only 500 there. I checked my receipt. Yep, I'd purchased 3200. What had happened. I wrote to VC support, giving them my receipt number.

They wrote back saying I'd spent the diamonds on gold. I wrote back at a loss at how this could happen. I didn't want or need gold and would never spend diamonds on it. I couldn't remember going to the shop.

I've looked now though and see that when the buy diamond is up, the gold is right beneath it. My finger must have slipped. I feel angry and sick just thinking about the waste. Someone should look at that gold screen.

VC would not refund me or even give me more diamonds. Just an it's your mistake, hope you conitinue to enjoy the game etc..

Can't say it made me feel supported or as though they cared and it would have been nothing for them to return my jewels and keep me as a happy, loyal customer.

It's put me off the game, which is a shame as I really enjoy it. And I'll never buy that many diamonds again. Too big a risk.

Keeping customers happy is good business. They return and spend more. Make them feel cheated and you lose to somone else.